1. General

1.1 This is the privacy policy of The Peninsula (ABN 49 872 272 133), which applies to all personal information collected by The Peninsula in the course of online and offline communications, interactions and/or transactions with you.

1.2 The Peninsula is committed to complying with applicable legislation governing the privacy of personal information by businesses, and to protecting and safeguarding your privacy.

2. The kinds of personal information we collect and hold

2.1 The Peninsula will only collect personal information, and retain such information, if it is needed for one or more of our functions or activities, which includes:
- the provision or administration of our services
- the provision of information, and marketing activities, in relation to our products or services to you
- the provision of customer support and assistance
- the maintenance of internal business records and to comply with our legal obligations
- the health and safety of all guests and staff at The Peninsula

2.2 The kinds of information which The Peninsula may collect include:
- your contact information such as your first and last name, date of birth, telephone number, email and home address
- your credit card information
- information to properly identify you
- such other information that is relevant for us to provide services to you in the manner that you have requested
- your covid/virus and vaccination status

3. How we hold and store personal informaion

3.1 We hold your personal information in a combination of hard copy and electronic files. We take reasonable steps to keep your personal information held by us from misuse, interference and loss and from unauthorised access, modification and disclosure.

3.2 We use third party providers for various purposes (including information systems, IT networks and video security, database infrastructure, accommodation related softwares and tools, booking channels, legal and accounting work) and as such, we are not able to guarantee that your personal information is fully protected from any potential misuse or interference.

3.3 Although we take steps to ensure your information is protected, we do not make any warranty about the security, accuracy or privacy of your personal information.

4. Disclosure of personal information

4.1 We do not sell your personal information to third parties for profit.

4.2 There are circumstances where we are permitted to use or disclose your personal information, such as the following:
- where you have consented to the use or disclosure of such information
- where you have asked us to assist you in communicating with external providers
- where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious threat to someone's health or safety or the public's health or safety
- where we are required by law, or where we believe that the use or disclosure is necessary, for the preparation, investigation, or prosecution relating to any suspected unlawful activity, crime or government inquiry.

5. Privacy risks in relation to our website, online information and cookies

5.1 We use third party online analytics to gather statistics about how our website content is used, which includes the use of cookies, and which may collect certain information including the device you are using and your location.

5.2 We rely on third party softwares, servers, and networks, and cannot guarantee that online transmissions of data are always secure and protected.

6. Complaint process and further information

6.1 If you would like to request access to your personal information, or the correction or deletion of your personal information that has been collected by us, or have a complaint regarding our privacy policy or the handling of your personal information, please make a written request to

7. Acceptance

7.1 You agree that in your dealings and communication with The Peninsula, including your use of the websites and, that you have read and accepted 'The Peninsula's Privacy Policy' (this document) as well as 'The Peninsula's Terms of Use'.